Description

Having a single source of truth for tracking of cybersecurity alerts and events is critical when running a security operations center. When involving many different analysts and engineers across multiple different work shifts, having a current status of any security incident allows for teams to dramatically reduce the impact of any issue.

Automation can leverage many types of information stores like ticketing systems, databases, and spreadsheets to create new entries with minimal errors. Once the source of truth is established, updates can be made and automation can reference current details.

Techniques

Examples

Create a security incident in Airtable | Story library | Tines

Create Jira issues via Slack | Story library | Tines

Incident Management with Slack and Tines Cases | Library | Tines

Expel Alert to Jira Ticket Automation | Library | Tines

References

Lyrical Security saves 100s of hours per month and strengthens security posture with Tines | Tines

Rethinking case management and the evolution of cases | Tines

Security Automation: Tools, Process and Best Practices

Single source of truth - Wikipedia